Delete your account or data
Spotysum is operated by The Irum. You can request deletion without installing the app, including accounts created with email, Google, Apple, Kakao or Naver.
Request account deletion
- In the app, open Profile → Delete account and complete account verification; or use the web deletion form if it supports your sign-in provider.
- If you cannot use the form or access the app, email theirum.official@gmail.com with the subject “Spotysum account deletion”. Identify the registered email or sign-in provider and nickname. When possible, send the request from the email registered to your account.
- Support will verify ownership and confirm the scope before processing. Do not send passwords, one-time codes, full card numbers, identity documents or another person's private data.
Delete specific data without closing the account
Email theirum.official@gmail.com with “Spotysum data deletion” and describe the data you want removed. We verify account ownership, explain any records that must be retained and the effect on service access, and process the request in accordance with applicable law. Profile information and photos can also be edited in the app. Removing required profile data can stop introductions or require a new review.
What is deleted and retained?
Full account deletion covers the shared web/app account, profile, photos, review materials, conversations and notification device registrations. Access to matching and chat is restricted when the authenticated deletion request is accepted; deletion then runs in stages. Account deletion cannot be undone and does not itself request a store refund.
Minimum purchase/payment and refund evidence may be retained separately for 5 years, and complaint/dispute evidence for 3 years, under applicable retention requirements. Safety and legal-preservation exceptions may apply to necessary records. These exceptions do not mean the full profile and photo gallery is retained for that period. See the Privacy Policy for detail.
Contact: Geon Young Choi, theirum.official@gmail.com · +82 10-4219-2567.